Privacy Policy
Transparency
We prioritise transparency in our services and consistently strive to ensure that our website is fully compliant, useful, user-friendly, responsive, and free of unnecessary technical language.
What does 'HQ Compliance and Training Limited' do with my data?
HQ Compliance and Training Limited highly value your privacy and prioritise its protection. To ensure the utmost security and prevent unauthorised disclosure or access to your information, we have implemented robust physical and electronic security measures. We adhere to rigorous protocols to ensure that we handle all personal data in accordance with the Data Protection Act 1998.
This Privacy Policy pertains to the gathering, utilisation, and dissemination of information that we acquire through our website, HQ Compliance and Training Limited, as well as other means of communication that are owned and maintained by HQ Compliance and Training Limited. Additionally, it outlines the options at your disposal concerning our utilisation of your personal information and the methods by which you can access and modify this data. The utilisation of data obtained from our services will be restricted solely to the objective of delivering the services for which our clients have enlisted our assistance. Gathering this data allows us better comprehend your expectations from the organisation, hence facilitating the provision of enhanced products and services.
More precisely, we may utilise data to enhance the quality of the products and services offered by HQ Compliance and Training and Our Partners.
- To communicate with you regarding a particular inquiry.
- To tailor our website specifically to your preferences.
- To transmit promotional emails or newsletters regarding products, services, deals, and other pertinent matters that we believe may be of relevance to you.
- To contact you on products, services, promotions, and other matters that we believe may be of interest to you.
- To communicate with you through email, telephone, or mail for the purpose of conducting market research.
Your email address, name, and any further information you supply, such as your address and phone number, are kept completely confidential. We do not engage in the sale of your information to any other parties. However, we may transfer personal information to a limited number of third-party firms that assist us in delivering our services. Transfers to other parties are governed by the provisions outlined in our Policy.
We recognise your entitlement to retrieve your personal data. To request access to or make corrections, amendments, or deletions of erroneous data, individuals should contact us directly as the data controller. Upon receiving a data removal request from our client, we shall promptly address their request within a maximum of 30 business days. For any inquiries regarding this policy, kindly send an email to: info@HQComplianceandTraining.com
Here is a clear outline of our actions and, more significantly, our non- actions, regarding any information you supply to us.
Legitimate Interests - Compliance with GDPR Regulations
We have performed a legitimate Interests Assessment (LIA) in accordance with GDPR legislation and exclusively establish communication based on valid economic interests. Our e-Learning services can assist firms and people in achieving compliance with their Health and Safety or HR regulations.
Monitoring and recording calls
Kindly be aware that telephone conversations may be subject to monitoring or recording for the purpose of safeguarding both parties involved. This includes, but is not limited to, the following reasons: –
- Training purposes
- Fact verification
- Quality Monitoring
- Provide evidence of a business transaction
- Ensure business adherence to industry standards and regulatory protocols
- Verify the achievement of quality standards or objectives
- Protect national security
- Prevent or identify criminal activities
- Investigation unauthorised usage of a telecommunications system and ensure the efficient functioning of the telecommunications system. According to the Data Protection Act , individuals have the right to request access to their personal information held by organisations. This is referred to as a ‘subject access request’, which means you are requesting to receive information on yourself. This request is applicable to both private companies and public organisations.
Email introductions or newsletters from the company 'HQ Compliance and Training Limited'.
If you choose to subscribe to our newsletter(s) or email introductions, we will utilise your name and email address to deliver our newsletters and email introductions directly to you. To discontinue receiving our newsletters, please adhere to the unsubscribe instructions included in each communication you receive.
Service Emails Relating To HQ Compliance and Training Limited’
Occasionally, we may send you email notifications that are linked to our services, but only when it is absolutely essential. For example, in the event that our service is temporarily halted for maintenance purposes, we may notify you via email. There is no possibility for you to decline receiving these emails, which do not have a promotional purpose.
For ‘HQ Compliance and Training Limited’ Customers
Confidentiality is maintained for all account information pertaining to our clients. Your personal information will be shared with third parties only as outlined in this privacy policy. We uphold strict confidentiality and do not engage in the sale or dissemination of your personal information to any third parties. The information we gather just encompasses your name, email address, mailing address, phone number, and billing details. This data is essential for us to deliver the services outlined on our website, HQ Compliance and Training Limited.
External service providers
We engage several external entities, such as software vendors for our e- Learning products & CRM database, insurance companies, VoIP service providers, and payment processing organisations, to handle billing for our services and facilitate the procurement of goods or services. If you have any inquiries or questions concerning our website or an order, please contact us via email at info@hqcomplianceandtraining.com. When you enrol in our services, we guarantee that we will only disclose your personal information to third parties when it is essential for them to offer the requested service.
Legal Disclaimer
We retain the authority to reveal your personal information in accordance with legal obligations, such as responding to a subpoena, bankruptcy proceedings, or similar legal procedures. Additionally, we may disclose your information if we deem it necessary to safeguard our rights, your safety, or the safety of others, investigate fraudulent activities, or comply with a court order, judicial proceeding, or legal process served on our website.
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will receive email notifications regarding any alteration in the ownership or control of your personal information.
Applications for accessing personal information
Upon solicitation, we will provide you with details regarding the existence of any personal information we possess pertaining to you. To modify your personal information or terminate our service, please contact us at info@HQComplianceandtraining.com. We will address your request within a period of 30 days.
Your information will be kept for the duration of your active account or for the necessary period to deliver the services to you. We will keep and utilise your information as required to fulfil our legal responsibilities, settle conflicts, and uphold our agreements.
Security protocols and safeguards
We prioritise the safeguarding of both your personal information and our Clients’ information.
We adhere to well recognised norms to safeguard the personal data provided to us, both during its transfer and upon its receipt. There is no completely safe means of transmitting information over the Internet or storing it electronically. Hence, we cannot ensure its complete and unassailable security. To inquire about website security, please reach out to info@hqcomplianceandtraining.com.
Under no circumstances will we send you an email attachment unless you have explicitly requested it. Therefore, it is imperative that you refrain from opening any email attachment, even if it claims to be from us (HQ Compliance and Training Limited), as it may not have originated from our organisation. We will never solicit email confirmation of any of your personal information.
Utilisation of Cookies and Alternative Tracking Technologies
We and our partners, affiliates, or analytics or services providers use technologies, such as cookies, beacons, tags, and scripts, to analyse trends, administer our website, tracking users’ movements around the website, and to gather demographic information about our user base. Reports may be generated regarding the utilisation of these technologies by these companies, both on an individual and collective level.
Cookies are utilised for our shopping cart, to retain your preferences (such as language choice), and for authentication purposes. It is possible to regulate the utilisation of cookies at the specific browser level. While it is possible to use our website without accepting cookies, doing so may restrict your access to certain services or sections of our website.
Application of HTML 5 and WordPress
We utilise Local Storage, specifically HTML5 and WordPress, to store both content information and user preferences. Third parties with whom we cooperate to offer specific features on our website or to show targeted advertisements based on your internet surfing activities also utilise HTML 5 and WordPress cookies to gather and retain data. Different web browsers may have their own built-in solutions for deleting HTML5 and WordPress cookies.
Usage of Log Files
Like the majority of websites, we automatically collect and store specific information in log files. The data collected consists of internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files seen on our site (such as HTML pages and images), operating system, date/time stamp, and clickstream data.
We utilise this data to examine patterns, manage our website, monitor the movements of visitors on our website, and collect demographic information about our visitors. We automatically associate this obtained data with other information we get about our website visitors.
Customer Feedback
We display client testimonials on our website, which may include personal data. Prior to publishing testimonials on our website, we ensure that we have obtained explicit agreement from our clients via email to include their name alongside their testimonial. If you desire to request the elimination of your testimonial, kindly send an email to info@Hqcomplianceandtraining.com
Social Media Tabs and Features
The website incorporates social media functionalities, including buttons for Facebook, Vimeo, and LinkedIn. These tools have the capability to gather your IP address and the specific webpage you are currently accessing on our website. Additionally, it may establish a cookie to ensure the effective functioning of the functionalities. The social networking tools are either provided by a third party or directly integrated into our website. Your interactions with these features are regulated by the privacy policy of the company offering them.
Engaging with HQ Compliance and Training Limited through Social Media Platforms
One can establish a connection between their account and social media platforms by utilising services such as Facebook Connect. These services will verify your identification and provide you with the choice to disclose specific personal information, such as your name and email address, in order to enable you to share messages on these websites. Platforms such as Facebook Connect provide you with the choice to publish details regarding your actions on our website to your profile page, enabling you to distribute them to individuals in your network.
Privacy Policy Notification Changes
We may revise our privacy policy to accurately reflect modifications to our information practices. In the event of any significant modifications, we will inform you or our client through email (sent to the email address provided in your account) or by posting a notice on our website before the change takes effect. We strongly urge you to regularly examine this page for the most up-to-date details regarding our privacy procedures.
Links to Other Third-Party Sites
Our website may contain links to other websites that may have different privacy policies compared to ours. If you provide personal information to any of such websites, their privacy policies will apply to your information. We strongly urge you to thoroughly peruse the privacy policy of any website you access. This privacy policy exclusively pertains to the information gathered solely through our website.
Public forums and feedback buttons
Our website provides publicly accessible blogs and community forums. It is important to note that any information you enter in these places may be accessed, read, collected, and utilised by others. If you wish to have your personal information removed from our blog or community forum, please contact us at info@Hqcomplianceandtraining.com. If there are instances when it is not feasible to eliminate your personal information, we will advise you of our inability to do so and provide an explanation for it. The ‘Feedback’ buttons, which are exclusively available to the staff of ‘HQ Compliance and Training Limited’, are intended for internal use only. They serve the purpose of enhancing our services through the collection of service-related inquiries.
Contacting HQ Compliance and training Limited.
To address any inquiries or recommendations concerning our privacy policy, kindly reach out to us by email at info@hqcompliancetraining.com or by postal mail at HQ Compliance and Training Limited, 149 Spon Lane, West Bromwich, West Midlands B706AS.
Last updated 26/01/2024